1. Provide a fully English installation manual, foundation drawings, and wiring diagrams, sent to the customer in advance for reference during construction.
2. Provide one-on-one remote video guidance throughout the entire process: positioning, leveling, wiring, pipe connection, and no-load/load commissioning.
3. Provide equipment startup parameter setting, program debugging, and capacity calibration, training the customer's operators to operate the equipment effectively.
4. Issue an English version of the installation, commissioning, and acceptance report, kept on file, to protect the rights of both parties.
1. One-on-one video training: startup, shutdown, manual/automatic mode switching, parameter settings, and daily operation.
2. Provide standardized English instructional videos, with permanent access for convenient employee rotation training.
3. Training on daily safety procedures, operational prohibitions, and emergency shutdown procedures to reduce human error.
1. Customers send fault images, videos, and alarm codes, and we quickly diagnose the cause.
2. We provide real-time guidance via WhatsApp for troubleshooting issues related to wiring, sensors, hydraulic/pneumatic systems, and frequency converters.
3. We provide fault code lookup tables and step-by-step troubleshooting tutorials, enabling customers to quickly and independently handle common minor faults.
4. For complex problems, our technical team provides written solutions and tracks the entire process until the equipment is back in production.
1. We provide an English maintenance manual with daily/weekly/monthly/annual maintenance checklists.
2. We clearly define lubricant types, replacement cycles, key points for inspecting vulnerable parts, and equipment dust and rust prevention standards.
3. We proactively send regular maintenance reminders to help customers extend equipment life and reduce downtime.
4. We provide printable maintenance records to facilitate standardized management in the customer's factory.
1. Provide a list of original manufacturer's easily damaged parts and core components in English, along with actual product images.
2. Quick quotes and delivery confirmation; offer multiple logistics options including sea and air freight to suit global customers.
3. Spare parts come with replacement and installation instructions and video tutorials for remote guidance on self-replacement.
4. Maintain a long-term inventory of commonly used spare parts; compatible replacement parts are also available for older models to ensure uninterrupted production.
1. 12-month international warranty for the entire machine; free technical support and solution guidance for non-human-caused malfunctions during the warranty period.
2. Lifetime low-cost technical consultation beyond the warranty period, providing timely answers to questions regarding equipment use, modification, and upgrades.
3. Support customized solutions for equipment aging, functional upgrades, and capacity optimization.
1. Professional English-speaking after-sales team; available for communication via email, WhatsApp, and video conferencing.
2. Time zone adaptability service; all messages will be responded to, and work orders will be closed-loop to ensure no delays in customer production schedules.
3. Provide after-sales training materials and technical authorization to agents, and assist in building local after-sales service capabilities.
1. Place the machine on flat, solid and dry ground.
2. Keep enough space around the equipment.
3. Check machine parts and accessories are complete.
4. Confirm local voltage matches machine requirement.
5. Connect power cable and ground wire correctly.
6. Assemble all brackets and parts step by step.
7. Tighten all bolts and nuts firmly.
8. Add lubricating oil to movable parts.
9. Connect hydraulic pipes without oil leakage.
10. Check no foreign objects inside the machine.
11. Test switches and emergency stop function first.
12. Run the machine with no load for 5–10 minutes.
A: Our mechanical equipment is widely applied in construction engineering, factory handling, logistics loading and unloading, metal processing and industrial automation fields. It features stable performance, high efficiency and durable structure.
A: Yes, we support OEM & ODM customization. We can adjust the size, power, configuration, color and logo as your actual working conditions.
A: Normally the delivery time is 15–30 working days after receiving the deposit. For customized machines, the lead time will be confirmed according to specific drawings and requirements.
A: We accept T/T, L/C at sight. Usually 30% deposit in advance, 70% balance before shipment.
A: We provide 12 months warranty for all machines. Within the warranty period, we supply free spare parts and technical support. Lifetime online after-sales service is available.
A: Yes. We offer detailed English manual, operation video and remote online guidance. If needed, we can also arrange professional engineers for overseas on-site service.
A: Standard export wooden box / fumigation wooden package, suitable for sea and air transportation, to avoid damage during long-distance delivery.
A: Warmly welcome you to visit our factory anytime. We can arrange pick-up service and show you our production workshop and testing process.
